From Woodbridge, Virginia: "The Drive To Do Good" (Not Always Right)

(I am a habitual rider of the local transit system that covers DC metro and northern VA. I board the bus to see a rider verbally assaulting the bus driver.)

Rider: “I don’t care about your timeline route. You were supposed to go to [street] to drop me off 45 minutes ago. That last driver missed my stop and your operator assured me I would be home on this bus by 6:25!”

Driver: “Ma’am, I cannot directly deviate from my route until I’m closer to your stop. To deviate now would be to leave any other potential riders along the route stranded in the cold. I am truly sorry that you are having a bad evening due to a coworker, and I’ll do what I can.”

(Read more here.)