There was some miscommunication between three operators -- the operator who was driving spoke to an operator on the street who believed that that operator was going to be taking over his bus, the operator he spoke to misunderstood he was taking another bus.
The third operator was the operator who was supposed to take over the original bus was late. He misread the time at which he was supposed to be there.
Reported by The New Yorker, February 1, 2016, p. 28, reporting from 24 Hours Toronto, reporting from a statement by the Toronto Transit Authority.
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